HOW TO RENT
Where do I begin?
CNY Costumes believes in the personal touch of doing business. Once you have decided which show your organization would like to rent, we then recommend that you review our Rental Contract for polices and requirements. After reviewing our contract, please contact us with any questions or specific requests.
Due to high demands on certain shows, please contact us as soon as possible to make sure the show you would like to rent is available for your time slots. We recommend reserving your show’s costumes several months in advance of the busy show season. We cannot hold a show only based upon an inquiry…if you decide to rent from CNY Costumes, we will require a deposit and completed paperwork to reserve that show for your production dates. Reservations are based on a first come – first serve policy.
Once we receive your inquiry on a show that we have in stock, you will receive a costume plot for that show. This costume plot is based upon our version of the play or musical, so if you have a different vision in mind, please ask as early as possible to see if we can accommodate that.
Some costumes (depending upon size or availability) may be slightly different from those shown in our photo gallery.
Items we require
Please download our: “Measuring Info Sheet” and our “Measurement Chart”. Having an adult familiar with taking measurements, please complete the form with actors, characters and measurements, and fax back to CNY Costumes @ (315) 214-8595.
Please note that sizes are extremely important, we alter every costume to the sizes that we receive.
Download our "Customer Profile" form, complete all information including the dates of your production and dress rehearsal dates. Contact us for the Rental Contract, as the show dictates which contract you will need. Please sign the contract & customer profile form and return it to us by fax at (315) 214-8595 , by email, or by mail: CNY Costumes – 108 Factory Avenue, Syracuse, New York 13208.
Payments & Shipping
Your deposit amount will vary depending upon the show. The deposit amount will be noted on the Rental Contract, and must be returned along with completed and signed Rental Contract and Customer Profile.
CNY Costumes accepts Purchase Orders for the final balance from school districts only. Other means of payment at this time are by check, money order or VISA/MasterCard. DEPOSITS cannot be paid with a purchase order.
Balances on rentals are due 10 days upon return of the costumes, unless a school P.O. has been issued.
Shipping and Returns
Customer is responsible for all costs involved in the shipping and return of the costumes. Our crew will bag, carefully pack and secure the costumes in crates or boxes, and we will arrange the shipping to and from your location. We ask that you do not discard any packing materials or boxes, since you will need them for packing and return. Costumes will need to be carefully repacked, crated and secured to ensure a safe trip back to our facility.
CNY Costumes uses common carriers to ship out and return our crates of costumes. If the costume order can be packed in a UPS-able box, we can certainly use that delivery service instead. CNY Costumes does not add to the freight amounts; we invoice our customers the amount that we are billed by the freight company.
We will make sure that you receive all your costumes (labeled with the actors names) one week prior to your opening show. (most rental periods are 10 days…the weekend before your tech week, and show weekend.)
Any costumes that are originally ordered, pulled, sized and shipped…but will not be used, must be returned to CNY Costumes before the opening of the show at customer’s expense to avoid rental charges.
PLEASE FEEL FREE TO ASK QUESTIONS BY E-MAIL; firstname.lastname@example.org OR CALL US AT (315) 308-7529.